Path To Solutions is an Australian disability support provider. Registration ID: 4-KW2BNN0.
1. About this policy
This Privacy Policy explains how Path To Solutions handles personal information when you enquire about our services, visit our website, or receive disability support. We respect your privacy and aim to handle information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply.
2. Information we may collect
Depending on your interaction with us, we may collect your name, contact information, service enquiries, communication preferences, information about your support needs, and records reasonably necessary for service delivery. With appropriate authority and where needed, this may include health or disability-related information.
3. How we collect information
We may collect information directly from you through website forms, phone calls, email, appointments and service agreements, or from authorised family members, nominees, support coordinators and other providers where permitted.
4. Why we use information
We use personal information to respond to enquiries, assess and organise supports, communicate with you, manage bookings and service delivery, meet relevant legal and record-keeping obligations, and improve our services.
5. Sharing information
We only share information where necessary for an authorised purpose, with your consent or other lawful authority, or where required or permitted by law. This could include relevant staff, service partners, technology providers and government or regulatory bodies.
6. Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage method is completely risk-free.
7. Website forms and third-party services
When you submit an enquiry, the information is sent to us for follow-up. Our website may use third-party hosting, email, fonts or other technical services. Their own policies may apply. We will update this section if website analytics or marketing cookies are introduced.
8. Access, correction and complaints
You may contact us to request access to, or correction of, personal information we hold about you, subject to applicable law. You can also raise a privacy concern or complaint with us. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
9. Retention
We retain records for as long as reasonably needed for service delivery, administration, and applicable legal or professional obligations, then securely delete or de-identify them where appropriate.
10. Changes to this policy
We may revise this policy when our practices or legal obligations change. The latest version will be published on this website.
Contact Path To Solutions
For questions, requests or concerns, please get in touch with our team.
Phone: +61451852355
Email: info@pathtosolutions.com.au
Send an enquiry